May 20, 2024

The Chief Executive Officer (CEO) of the Ghana Telecommunications Chamber, Kenneth Ashigbey has assured the over 7 million  mobile money users whose funds are locked up following the directive by the National Communication Authority (NCA) to deactivate unregistered sim cards that there is a provision for them to get their money back.

He said all their mobile money funds are safe so they should not fear and follow the right procedures to get their money back.

Telecommunications firms in Ghana have deactivated approximately 9 million unregistered SIM cards, following the government’s announcement on October 1, 2021, regarding a mandatory SIM re-registration exercise.

This directive, issued by the National Communications Authority (NCA) and Ministry of Communications, has resulted in significant consequences for subscribers who failed to comply.

In the wake of this development, many people have expressed their displeasure since they cannot be able to make, or receive calls as well as withdrawing monies from their mobile money wallets.

Speaking in an interview monitored by, Ken Ashigbey said the affected people can re-activate their sim card once they get their Ghana cards.

“The initial directive was going to be that, we are going to block, we are going to delete, we are going to remove, but through the magnanimity of the NCA what is going to happen now is that we will block so when we block you will lose everything but you the opportunity to dial 4*484# to be able to register when you get your Ghana card. So now when you go back with your Ghana card, you can restore your number with all the history that is behind it.” Ken Ashigbey stated.

The CEO of the Ghana Telecommunications Chamber urged affected persons whose mobile money funds have been locked to not fear.

“And also for about 7 million people whose mobile money will be affected, what has happened is you restore so also get access” He added.