May 30, 2024

The National Communications Authority (NCA) has served notice that full data service can be restored in minimum of five (5 ) weeks.

According to NCA, the subsea cable landing service providers have remotely identified the approximate locations of the damage and have made preparations to dispatch repair vessels to the location for physical assessment and restoration.

“Based on the above, the subsea cable landing service providers have indicated an estimated time frame of a minimum of five (5) weeks for full service restoration from the time the vessels are dispatched to the various locations.” This was revealed the NCA held a face-to-face meeting with all four (4) subsea cable landing service providers (ACE, MainOne, SAT-3 and WACS); and the three (3) mobile network operators (AT, MTN and Telecel) on Saturday, March 16, 2024.

“The NCA recognizes the impact the disruptions have had on economic, academic and social activities and assures the public of its commitment to continue collaborating with relevant stakeholders. We expect some improvement in data services in the coming days while the operators work around the clock to restore full connectivity.” NCA 4th update on undersea cable disruptions affecting data services read.

Ivory Coast faced a severe outage, while Liberia, Benin, Ghana, and Burkina Faso experienced significant impacts. Cloudflare, an internet firm, confirmed ongoing major disruptions in Gambia, Guinea, Liberia, Ivory Coast, Ghana, Benin, and Niger through one of its monitoring accounts.

UPDATE 4: UNDERSEA CABLE DISRUPTIONS AFFECT DATA SERVICES

Airport City, Accra, Saturday, 16th March, 2024, 1900GMT: Further to our last update, the National Communications Authority (NCA) wishes to inform the public that:

1. The Authority this afternoon held a face-to-face meeting with all four (4) subsea cable landing service providers (ACE, MainOne, SAT-3 and WACS); and the three (3) mobile network operators (AT, MTN and Telecel).

2. The meeting was attended by the top management of the above providers and operators to receive updates and to discuss the way forward.

3. The Mobile Network Operators (MNOs) and subsea cable landing service providers continue to work with their international partners in the sub-region to progressively add more capacity for data services as it becomes available.

4. The subsea cable landing service providers have remotely identified the approximate locations of the damage and have made preparations to dispatch repair vessels to the location for physical assessment and restoration.

5. Based on the above, the subsea cable landing service providers have indicated an estimated time frame of a minimum of five (5) weeks for full service restoration from the time the vessels are dispatched to the various locations.

6. The NCA recognizes the impact the disruptions have had on economic, academic and social activities and assures the public of its commitment to continue collaborating with relevant stakeholders. We expect some improvement in data services in the coming days while the operators work around the clock to restore full connectivity.

7. The NCA encourages MNOs, Internet Service Providers, and all other providers to actively participate in the operations of the Ghana Internet Exchange (GIX) in order to ensure an efficient local content delivery and a seamless Internet traffic exchange locally.

8. New developments will be communicated when available.

Issued by the National Communications Authority:
No. 6 Airport City, Accra
Tel: (0)30 – 2776621/2771701 or 050-145-1522/3.
E-mail: info@nca.org.gh
Website: www.nca.org.gh
Date – 16th March, 2024; 1900GMT

Source: Elvisanokyenews.com

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